We are part of the Equals Group PLC that includes Spectrum Payment Services Limited which is the provider of your account and Fair Payments Limited which is the provider of your card. Muloot Money is a trading style of Spectrum Payment Services Limited who are authorised by the Financial Conduct Authority under the Payment Services Regulations, 2009 for the provision of payment services. FCA Registration No. 504547. Fair Payments Limited is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (Ref: 900493).
Most personal data will be collected directly through the application process. The sources of any personal data collected indirectly will be mentioned in this statement. Whether or not you become a customer, we may ask you for (but not limited to) your:
You are free to withdraw your consent at any time. This may result in us not being able to do certain things for you.
We will use your personal data to provide information on services requested or products ordered. We may use your business details to check the insolvency status of the company and make various checks on the directors or partners of the business even if they are not party to the account.
Data is collected and used on a lawful basis only which is outlined below.
|To perform a contract with you||
• To take steps at your request prior to entering into a contract
• To decide whether to enter into a contract
• To manage and perform the contract
• To ensure our records remain relevant
|Our legitimate interest||
• For good governance, accounting, managing and auditing our business operations
• For market research, analysis and developing statistics
• When you exercise your rights under data protection law and make requests
• For compliance with legal, regulatory requirements and related disclosures
• For establishment and defence of legal rights
• For activities relating to the prevention, detection and investigation of crime
• To verify your identity, engage in fraud prevention and anti-money laundering checks
• To monitor emails, calls, other communications, and activities on your account
• When you request we disclose your personal data to other people or organisations
• When we process any special categories of personal data at your request
• To send you marketing communications where we have asked for your consent to do so `
We will retain your data whether you become a customer or not for:
If you would like further information about data protection you can visit the Information Commissioner’s Office (ICO) at ico.org.uk. The ICO is the UK’s independent authority set up to uphold information rights in the public interest and data privacy for individuals. We comply with all ICO regulatory and statutory requirements. You have the right to make a complaint to the ICO regarding the handling of your data.
We may use your personal details in order to conduct identity checks as required by law as a measure to prevent money laundering.
The personal data we have collected from you at application or any stage may be shared with fraud prevention agencies. We are required by law to review transactions and report any which may be suspected of being related to money laundering activities.
We may process your personal data without human intervention to evaluate your personal situation such as transactional history and account opening anniversary events. We may do this to decide what marketing communications are suitable for you, to analyse statistics and to assess risks.
This is all done on the basis of our legitimate interests, to protect our business, and to develop and improve our products and services. If we use automated decision making including profiling activity to assess your application, this will be performed on the basis of it being necessary to perform the contract.
We will not sell, share, or rent your information to others except as set out in this policy. We may share your information with:
While our website may contain links to other sites, we are not responsible for their privacy practices or content.
We will not provide your details to third parties such as merchants that accept payment using the Muloot Money Prepaid Mastercard® Business Card. They will have separate privacy and data collection practices and Muloot Money has no responsibility or liability for their practices.
While we may collect certain information such as hobbies or lifestyle information from competitions, we will not disclose any personal information collected in this way to merchants. Only aggregate data (which is not personalised) gathered from competitions may be shared from time to time with merchants.
We might transfer your personal data outside of the UK and EEA (European Economic Area). In this event, we will always take all necessary steps to ensure the data is held securely and processed in line with applicable laws to the UK.
You are free to opt out of receiving all marketing communications from us and our strategic partners at any time by contacting us or logging into your online account.
Should you be opted in to receive email correspondence, there is an unsubscribe link on each email we send out, if you use this, we will not send any unsolicited mail to your registered email address.
Communications regarding changes to existing products or services held, our terms, conditions and policies are important and sometimes critical. You may not opt out of receiving these communications.
If any of your details are recorded incorrectly and need to be changed, please contact us on 0808 1069 5195 with details of the required changes and the reasons for the change. Proof of change of address may be needed.
Customer service opening times:
The information Fair Payments Limited (which is the issuer of your Muloot Money Prepaid Mastercard® Business Card and the operator of your card account) and Global Processing Services Ltd (who will provide card administration services on Fair Payments Limited’s behalf) hold about you, will be used to provide the products and services requested and for identification, account administration and fraud/loss prevention purposes.
More details about how your information is used can be found in the Muloot Money terms and conditions.