Privacy Policy

Muloot Money (otherwise referred to in this statement as "the Company", "we" or "us"), is committed to safeguarding your privacy. This privacy policy sets out how we will use your personal data.

1. Who are we?

We are part of the Equals Group PLC that includes Spectrum Payment Services Limited which is the provider of your account and Fair Payments Limited which is the provider of your card. Muloot Money is a trading style of Spectrum Payment Services Limited who are authorised by the Financial Conduct Authority under the Payment Services Regulations, 2009 for the provision of payment services. FCA Registration No. 504547. Fair Payments Limited is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (Ref: 900493).

2. What Personal Data Is Collected?

Most personal data will be collected directly through the application process. The sources of any personal data collected indirectly will be mentioned in this statement. Whether or not you become a customer, we may ask you for (but not limited to) your:

  • Title
  • Name
  • Nationality
  • Social Security Number (if applicable)
  • Current address
  • Business name
  • Business address
  • Date of birth
  • Email address
  • Mobile telephone number
  • Home telephone number
  • Personal data about other named:
    • Directors
    • Shareholders
    • Cardholders

You must have the authority of other named Directors and/or cardholders to provide their personal data to us and share this privacy policy with them beforehand together with details of what you have agreed on their behalf.

You are free to withdraw your consent at any time. This may result in us not being able to do certain things for you.

3. What Do We Use Your Information For?

We will use your personal data to provide information on services requested or products ordered. We may use your business details to check the insolvency status of the company and make various checks on the directors or partners of the business even if they are not party to the account.

Data is collected and used on a lawful basis only which is outlined below.

To perform a contract with you • To take steps at your request prior to entering into a contract
• To decide whether to enter into a contract
• To manage and perform the contract
• To ensure our records remain relevant
Our legitimate interest • For good governance, accounting, managing and auditing our business operations
• For market research, analysis and developing statistics
• To detect, prevent and investigate fraud, money laundering and other crimes and to verify your identity in order to protect your business
Legal obligation • When you exercise your rights under data protection law and make requests
• For compliance with legal, regulatory requirements and related disclosures
• For establishment and defence of legal rights
• For activities relating to the prevention, detection and investigation of crime
• To verify your identity, engage in fraud prevention and anti-money laundering checks
• To monitor emails, calls, other communications, and activities on your account
Your consent • When you request we disclose your personal data to other people or organisations
• When we process any special categories of personal data at your request
• To send you marketing communications where we have asked for your consent to do so

4. Data Retention Period

We will retain your data whether you become a customer or not for:

  • As long as necessary to deal with your query
  • As long as you might legally bring a claim against us
  • After your account has been closed or otherwise come to an end based on our legal and regulatory requirements

5. Your Rights Under the General Data Protection Regulation (GDPR)

  • The right to be informed
  • The right of access
  • The right of rectification
  • The right of erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights in relation to automated decision making and profiling

If you would like further information about data protection you can visit the Information Commissioner’s Office (ICO) at The ICO is the UK’s independent authority set up to uphold information rights in the public interest and data privacy for individuals. We comply with all ICO regulatory and statutory requirements. You have the right to make a complaint to the ICO regarding the handling of your data.

6. Fraud Prevention and Money Laundering Checks

We may use your personal details in order to conduct identity checks as required by law as a measure to prevent money laundering.

The personal data we have collected from you at application or any stage may be shared with fraud prevention agencies. We are required by law to review transactions and report any which may be suspected of being related to money laundering activities.

7. Automated Decision Making

We may process your personal data without human intervention to evaluate your personal situation such as transactional history and account opening anniversary events. We may do this to decide what marketing communications are suitable for you, to analyse statistics and to assess risks.

This is all done on the basis of our legitimate interests, to protect our business, and to develop and improve our products and services. If we use automated decision making including profiling activity to assess your application, this will be performed on the basis of it being necessary to perform the contract.

8. Sharing Your Information

We will not sell, share, or rent your information to others except as set out in this policy. We may share your information with:

  • Organisations that provide operational services relating to the performance of your account or services that you use. Our strategic partners are, where required by law, authorised and regulated to the required standards.
  • Suppliers, such as card producers, when it is necessary in order to fulfil our obligations to you in setting up and maintaining your account.
  • The purchaser of the company or the purchaser of its assets in the event of the sale of the company or its assets.

While our website may contain links to other sites, we are not responsible for their privacy practices or content.

9. Merchants

We will not provide your details to third parties such as merchants that accept payment using the Muloot Money Prepaid Mastercard® Business Card. They will have separate privacy and data collection practices and Muloot Money has no responsibility or liability for their practices.

While we may collect certain information such as hobbies or lifestyle information from competitions, we will not disclose any personal information collected in this way to merchants. Only aggregate data (which is not personalised) gathered from competitions may be shared from time to time with merchants.

10. International Transfers

We might transfer your personal data outside of the UK and EEA (European Economic Area). In this event, we will always take all necessary steps to ensure the data is held securely and processed in line with applicable laws to the UK.

11. Opting Out of Marketing Communication

You are free to opt out of receiving all marketing communications from us and our strategic partners at any time by contacting us or logging into your online account.

Should you be opted in to receive email correspondence, there is an unsubscribe link on each email we send out, if you use this, we will not send any unsolicited mail to your registered email address.

Communications regarding changes to existing products or services held, our terms, conditions and policies are important and sometimes critical. You may not opt out of receiving these communications.

12. Use of Cookies

Our website uses cookies. A cookie is a piece of data stored on your computer's hard drive that identifies your computer while you are using our site. Once you shut down your browser software, the cookie simply terminates until you re-enter the site.

Cookies have a number of uses. For example, cookies are part of the mechanism that allows you to log in and out of our website rather than having to enter your password repeatedly during a session. Cookies can be used for analytics purposes to estimate the number of users to our site. Once you are logged in, cookies can be used to enable us to track and target your interests to enhance your experience on our site. They may also be used for other purposes, such as to maintain the security of the site and provide information on what we need to do to provide administration support to the site. Some of our strategic partners use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

We provide specific details about the cookies we use and the reasons for using these cookies to enable site visitors to make an informed decision and thus provide informed consent. Please read our cookie policy for more detailed information.

13. Reviewing, Correcting or Updating Your Personal Data

If any of your details are recorded incorrectly and need to be changed, please contact us on 0808 1069 5195 with details of the required changes and the reasons for the change. Proof of change of address may be needed.

Customer service opening times:

  • Mon to Fri 8.30am - 5pm
  • Sat 9.30am - 1pm via online chat
  • Sun Closed

Alternatively you can write to the Data Protection Officer (DPO) regarding accessing your personal data or any part of this privacy policy by writing to PO Box 3867, Chester, CH1 9DA or emailing

14. Changes to the Privacy Policy

If we make any changes to our privacy policy, we will notify you by email to your registered email address so you will always know what information we collect, how we use it and under what circumstances, if any, we disclose your personal data.

If we want to change the use of personal information we have already collected about you, we will notify you by email. If you have not provided us with your email address you must regularly check the website for an up to date version of the privacy policy. It is then up to you to decide whether you will let us use your information in this way. We will use information in accordance with the most recently published privacy policy.

15. Important Information

The information Fair Payments Limited (which is the issuer of your Muloot Money Prepaid Mastercard® Business Card and the operator of your card account) and Global Processing Services Ltd (who will provide card administration services on Fair Payments Limited’s behalf) hold about you, will be used to provide the products and services requested and for identification, account administration and fraud/loss prevention purposes.

More details about how your information is used can be found in the Muloot Money terms and conditions.