Confirmation of Payee (CoP) is a service that we and other payment providers use to automatically check the details of someone you are trying to pay match the details held by their bank, to ensure you’re paying the right person.
When you add a new payee, we’ll check if the details match and let you know. If they don’t, we’ll tell you if it’s a close match (like a typo in their name, or they have a business account instead of a personal account) or not a match at all. We’ll also tell you if we can’t check the payee’s details for some reason, usually if their bank doesn’t support it.
You can opt out of Confirmation of Payee (CoP), but only for payments coming to you, not when you’re paying others. We use this service to prevent fraud and make sure money gets to the right place; so we can only accept opt-out requests under limited circumstances. If you opt out, your details will not be verified when another person or business tries to send you money. This means there would be a risk that money would be sent to the wrong account. You can opt back in at any time. Our processing timelines for opting out are 30 days.
Want to opt out or opt back in to Confirmation of Payee?
Please fill out this form