If you feel we have not met your expectations, we value your feedback so we can put things right and make improvements
If you would like to make a complaint, please get in touch and we will investigate your concerns.
We will be in touch within 3 business days and will try to resolve your complaint. If we are unable to do this in this timeframe, please note we're typically allowed up to 15 business days (or in some cases up to 8 weeks) to investigate your complaint and provide our 'final response'.
If you remain dissatisfied, you have the right to refer your complaint to the Financial Ombudsman Service within 6 months of receiving our final response letter.
Financial Ombudsman Service